To screen our tenants we look at 3 factors:
A: You may be involved as little or as much as you like! Once a work order comes in, it will be assigned to a vendor and sent to that vendor via email. At that time, you will be blind copied on the email so that you are informed in real time of the issue as it was reported and aware to whom it was sent. If you have additional information to add, or questions to ask, this method allows plenty of time for that to take place. If you have given us a list of preferred vendors for your home, we will be happy to contact them first, provided they have complied with our vendor requirements.
Per the standard Management contract, Sloane Realty has the ability to act in emergency situations to ensure that your investment is not further damaged by delays in response time and that no Landlord Tenant laws are violated. Examples of units that require more immediate action are the heating system and water heaters. Items of security may also require immediate response.
If you have a home warranty, please disclose this prior to signing a contract with Sloane Realty. It has been our unfortunate experience that home warranties can add some significant issues and concerns that we would like to discuss with you.